Case study

AI-Chatbot for e-commerce platform

One of America's leading multi-format retailers. During the refinement process of Target's internal production chatbot, Innova's team unified the applied solutions by refactoring the existing codebase and introducing standardized reusable components. This approach enabled us to optimize the implementation costs for new scenarios and enhance the reliability of the existing system.

About the client

Target - One of America's leading multi-format retailers.

Background and problem

The client came to us because they were having trouble with their chatbot not working well with their internal systems. They required enhanced integration.

Solution

Our engineering and product team optimized an embedded chatbot deployed across various internal company portals. During the rework process, we used the JAICP platform and JAICP DSL for scripting. As a result, we accomplished the client's objectives as follows:

Significantly optimized the cost of implementing new scripts, thereby enhancing the reliability of the existing system.
Developed a comprehensive system for statistics collection. We seamlessly integrated the chatbot, powered by JustAI libraries, with statistics services to obtain in-depth analytics on usage patterns and service quality. This empowered service management to make confident decisions regarding further chatbot development and improvement initiatives.

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