The client for this project includes businesses in sales and customer support, like car dealerships, banks, and tech support centers. These companies need tools to improve how they communicate with customers and ensure high-quality service.

One of America's leading multi-format retailers. During the refinement process of Target's internal production chatbot, Innova's team unified the applied solutions by refactoring the existing codebase and introducing standardized reusable components. This approach enabled us to optimize the implementation costs for new scenarios and enhance the reliability of the existing system.

A retail company providing software for automating car dealerships, which helps dealer centers automate document management and invoice issuance.
Our team has developed a service for automating the conversion of DMS reports, which is a multifunctional workflow manager. We have successfully implemented invoice issuance and processing functions from car manufacturers into the application, automated the process of handling various dealer incentive programs and discounts, implemented the idea of creating business cards and downloadable tables with payment information history, added the ability to make changes within the dealer's card and also realized the idea of displaying the full transaction history and balance information after invoicing.